Notice #304827
Identified

Please Update E-Complish's Production Web Servers (all URLs beginning with www.secured-server.biz) -> 172.173.197.153

Began:

E-Complish has completed its planned server update. During the update, E-Complish was required to correct the IP address previously provided for Production Web Servers (all URLs beginning with www.secured-server.biz).

The new IP is 172.173.197.153. Please whitelist E-Complish's new IP address for its production web servers: 172.173.197.153.

In most cases, merchants won't need to make any changes. We will point our current domain names to the new IPs on our side, and any customer, merchant API or connection that refers to us by our domain name (secured-server.biz) will automatically work.  

However, if a merchant has any internal programming or white lists that refer to our servers by their IP addresses (and not by secured-server.biz), they should update that programming.

If anyone has any questions, please feel free to contact E-Complish anytime. E-Complish offers four (4) different communication channels. 

Email: support@e-complish.com

Chat: e-complish.com

Support Portal: Client Login

Phone: 888-847-7744

All four (4) communication channels will automatically create a ticket on your behalf. You will receive an email with the ticket ID upon creating the ticket. It's that easy!

  • Web Server Pool
  • Database Server Pool
  • Email Gateway
  • Payment Gateway
  • IVR Telephony Server
  • FTPS Server Pool
  • DEV Server Pool
  • Secondary Data Center
    • Web Server Pool #2
    • Database Server Pool #2
    • Email Gateway #2
    • FTPS Server Pool #2
  • E-Complish.com Web Server

    This is the main web server hosting E-Complish.com.

Previous Incidents

[Complete] THIS IS A TEST, ONLY A TEST

Began: Ended: Duration:

E-Complish is fine-tuning its portal to send customers notices for planned or emergency maintenance. If you receive this and have another team member who needs to be notified of expected or unexpected maintenance, or other issues that affect E-complish's performance, please send an email to support_copy@e-complish.com with that person's name, email address, or cell phone number.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.