Notice #304827
Identified

Please Update E-Complish's Production Web Servers (all URLs beginning with www.secured-server.biz) -> 172.173.197.153

Began:

E-Complish has completed its planned server update. During the update, E-Complish was required to correct the IP address previously provided for Production Web Servers (all URLs beginning with www.secured-server.biz).

The new IP is 172.173.197.153. Please whitelist E-Complish's new IP address for its production web servers: 172.173.197.153.

In most cases, merchants won't need to make any changes. We will point our current domain names to the new IPs on our side, and any customer, merchant API or connection that refers to us by our domain name (secured-server.biz) will automatically work.  

However, if a merchant has any internal programming or white lists that refer to our servers by their IP addresses (and not by secured-server.biz), they should update that programming.

If anyone has any questions, please feel free to contact E-Complish anytime. E-Complish offers four (4) different communication channels. 

Email: support@e-complish.com

Chat: e-complish.com

Support Portal: Client Login

Phone: 888-847-7744

All four (4) communication channels will automatically create a ticket on your behalf. You will receive an email with the ticket ID upon creating the ticket. It's that easy!

  • Web Server Pool
  • Database Server Pool
  • Email Gateway
  • Payment Gateway
  • IVR Telephony Server
  • FTPS Server Pool
  • DEV Server Pool
  • Secondary Data Center
    • Web Server Pool #2
    • Database Server Pool #2
    • Email Gateway #2
    • FTPS Server Pool #2
  • E-Complish.com Web Server

    This is the main web server hosting E-Complish.com.

Upcoming Maintenance

[Scheduled] Upcoming Planned Maintenance - Possible Interruption of Service -Thursday, December 12, 9:30 PM ET

  • Web Server Pool
  • Database Server Pool
  • Payment Gateway
  • IVR Telephony Server
  • DEV Server Pool

At 9:30 PM EST on Thursday, December 12, E-Complish will upgrade its Cloud-Based Management Platform. Although this is a standard upgrade, it may still cause some interruption of service. The service window is scheduled for two hours. If there is an interruption of service, we do not anticipate it lasting longer than a few minutes. We apologize for any inconvenience and appreciate your understanding.

Respectfully, Team E-Complish

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