- Past notices
- No further notices from the past 7 days.
E-Complish is experiencing intermittent telephone downtime for calls into our main 800# (888-847-7744). It appears our vendor is having issues as well, which is affecting our telephones. We don’t have an ETA for when our vendor will resolve this. As soon as we know more, we’ll update you.
We apologize for any inconvenience this may cause you. You can still reach E-Complish at Support@E-Complish.com, or Chat: e-complish.com and Support Portal: Client Login.
We appreciate your patience, Team E-Complish
E-Complish has completed its planned server update. During the update, E-Complish was required to correct the IP address previously provided for Production Web Servers (all URLs beginning with www.secured-server.biz).
The new IP is 172.173.197.153. Please whitelist E-Complish's new IP address for its production web servers: 172.173.197.153.
In most cases, merchants won't need to make any changes. We will point our current domain names to the new IPs on our side, and any customer, merchant API or connection that refers to us by our domain name (secured-server.biz) will automatically work.
However, if a merchant has any internal programming or white lists that refer to our servers by their IP addresses (and not by secured-server.biz), they should update that programming.
If anyone has any questions, please feel free to contact E-Complish anytime. E-Complish offers four (4) different communication channels.
Email: support@e-complish.com
Chat: e-complish.com
Support Portal: Client Login
Phone: 888-847-7744
All four (4) communication channels will automatically create a ticket on your behalf. You will receive an email with the ticket ID upon creating the ticket. It's that easy!
This is the main web server hosting E-Complish.com.